Nothing contained herein is intended to express a judgment on, or affect the validity of legal status of, any word or term as a trademark, service mark, or other proprietary mark. However no attempt has been made to identify or designate all words or terms to which trademark or other proprietary rights may exist. Those words or terms that the authors and publisher have reason to believe are trademarks are designated as such by the use of initial capitalization, where appropriate. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes, and no commercial claim to their use, or suggestion of sponsorship or endorsement, is made by Skyground Media Inc. The name “Apple” as well as related names, marks, emblems and images are registered trademarks of Apple Inc. The official Apple website can be found at. We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Apple Inc., or any of its subsidiaries or its affiliates. I'm wondering, do they lose interest once they have your money? Read More.Copyright © 2023 Skyground Media Inc. You would think a company selling software would want to be available for a paying customer. 'How do I get this software to download again?' I am very disappointed. I sent out several e-mails, but none of the pre-forms Website) answer forms addressed my concern or my question. I updated it, uninstalled it, reinserted the license code, and it still does not work. There doesn't seem to be any support for this software. Negative: It stopped working, and I cannot get anyone to help me get it working again. When uninstalling the software and then reinstalling it doesn't work, something is wrong. If it's Premium-exclusive content or member-locked content, you can extract your cookies from your browser and use it with youtube-dl so it can fetch the content from YouTube. The support that used to be there seems to no longer be available. These are DRM protected and using youtube-dl will outright give you an error.

It worked flawlessly but stopped working several times. Movies, videos, it downloaded them all and with quality results.

Positive: I loved it while it was working.

Unless they fix it for me, or help me get it fixed, I will have no faith in them again. I always have skepticism about a company that has nobody to talk to when something goes wrong. I used to recommend this software to my friends but I'll not do that anymore under the circumstances. It has stopped working several times in the past and before this last fiasco, there was someone there to talk about getting this resolved.

Summary: Overall, when the software is working, it's great.

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